CLIENT REGISTER

APPEALS:

• Appeal is a request by a client for reconsidering of any adverse decision made by VRS related to its desired certification status
• Appeal can be filled by any person or organisation on the following reasons:

1.  Refusal to accept an application. Delay in audit plan implementation Response on corrective action requests. Non-response to change of certification scope Decisions to deny, suspend or withdraw certification. Any other action that impede the issue of certification. Non acceptance of auditor’s findings
2.  Any person or organisation can file an appeal against the decision of the VRS to the Chairman impartiality Committee through QM. The appeal must be filed in writing within thirty days of the decision of the VRS along with all the necessary documents in support of the appeal.

COMPLAINTS: 

• Complaint is an expression of dissatisfaction, other than appeal, by any person or organization, to VRS relating to its activities where a response is expected.
• Complaint can be made by any person or organization against the following
• VRS function and / or procedure.
• The auditor, expert, Certification Committee or staff of VRS.
• Process of auditing by the auditor
• Misuse of certification status either in the scope or in the logo.