ISO 20000:2005
ISO/IEC 20000 designed to help organizations develop integrated processes necessary to deliver effective managed IT services to customer.The scope includes:
- Requirements for a management system
- Planning and implementing IT service management
- Service delivery process
- Relationship processes
- Resolution processes
- Control processes
QUALITY GUARANTEE
The ISO 20000 Certificate will make your organization’s lead visible to the customers. ISO 20000 IT Service Management serves as a measurable Quality Standard for IT Service Management (ITSM). For this purpose, ISO 20000 specifies and shows the minimum requirements necessary for processes, which an organization needs to establish in order to be capable of providing and managing IT services in a defined quality.
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